Privacy Policy

This Privacy Policy describes how KARMORA and its affiliates (collectively “MADHU MANOJ CREATIONS”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://karmora.in/ (referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information we may collect includes, but is not limited to, personal data/information provided during sign-up/registration or use of our Platform such as:

  • Name

  • Date of birth

  • Address

  • Telephone/Mobile number

  • Email ID

  • Identity/address proof information

Some sensitive personal data may also be collected with your consent, such as:

  • Bank account, credit/debit card, or other payment instrument information

  • Biometric information (e.g., facial features or physiological data) – if required to enable certain opted-in features

All of the above are collected in accordance with applicable law(s).

You always have the option to not provide certain information by choosing not to use a specific service or feature on the Platform.

We may track your behavior, preferences, and other information that you voluntarily provide on the Platform. This data is compiled and analyzed on an aggregated basis. We may also collect data related to your transactions on the Platform and those of third-party business partners.

If a third-party partner collects your personal data directly, their privacy policy will apply. We shall not be responsible for their privacy practices or content and encourage you to review their policies before sharing any personal information.

If you receive a suspicious email or call claiming to be from MADHU MANOJ CREATIONS and requesting sensitive information like debit/credit card PIN, net banking, or mobile banking passwords — do not share such information. If already shared, please report it to the appropriate law enforcement authority immediately.

Usage

We use your personal data to provide the services you request. When we use your data for marketing purposes, we will give you the option to opt out.

We also use your personal data to:

  • Assist sellers and business partners in handling and fulfilling orders

  • Enhance customer experience

  • Resolve disputes

  • Troubleshoot problems

  • Inform you about offers, products, services, and updates (online and offline)

  • Customize your experience

  • Prevent, detect, and mitigate fraud and other criminal activity

  • Enforce our terms and conditions

  • Conduct market research, analysis, and surveys

  • Other purposes disclosed at the time of data collection

You understand that refusal to provide permission may impact access to some services/products.

Sharing

We may share your personal data internally within our group entities, other corporate entities, and affiliates to offer access to services/products they provide. These entities may market to you as a result of such sharing unless you opt out.

We may disclose your personal data to third parties including:

  • Sellers and business partners

  • Service providers such as logistics companies, prepaid payment instrument providers, third-party reward programs, and other payment service providers

Such disclosures are necessary for service delivery, legal compliance, enforcement of our user agreement, marketing, and fraud prevention.

We may disclose personal and sensitive personal data to government or authorized law enforcement agencies:

  • If required by law or court orders

  • To respond to legal process

  • To enforce our Terms of Use or Privacy Policy

  • To respond to rights violations

  • To protect users’ rights, property, or safety

Security Precautions

To protect your personal data from unauthorized access, loss, misuse, or disclosure, we adopt reasonable security practices and procedures.

Whenever you access your account or your data is in our possession, we follow strict security measures including the use of secure servers. However, data transmission over the internet cannot be fully guaranteed as secure, and you accept the inherent risks of using the Platform.

Users are responsible for securing their login and password credentials.

Data Deletion and Retention

You may delete your account through your profile settings. This will result in the permanent loss of all associated account information.

Alternatively, you can write to us using the contact information below. However, we may delay or deny deletion if:

  • There are pending grievances

  • Claims or shipments are unresolved

  • Services are still being processed

We retain your personal data no longer than necessary for the purposes for which it was collected, or as mandated by law. In certain cases, we may retain data to prevent fraud, resolve disputes, or for other legitimate reasons.

We may continue to store anonymized data for analytical and research purposes.

Your Rights

You have the right to:

  • Access your personal data

  • Rectify incorrect data

  • Update your information

These can be done through the Platform’s user functionalities.

Consent

By using the Platform and submitting your data, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy.

If you submit data on behalf of others, you confirm that you have the authority to do so and consent to our use of the same.

You also consent to being contacted by us or our affiliates, partners, and service providers via:

  • SMS

  • Instant messaging apps

  • Calls

  • Emails

You may withdraw consent by writing to our Grievance Officer at the contact below. Please use the subject line: “Withdrawal of consent for processing personal data.”

Note: Consent withdrawal will not apply retrospectively and will be subject to Terms of Use, Privacy Policy, and applicable laws.

If you withdraw consent required for a specific service, we may restrict or deny access to that service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices. Please check back periodically for updates.

We may notify you of significant changes as required under applicable law.

MADHU MANOJ CREATIONS

📧 hello.karmora@gmail.com
📞 7045145483
📍 O-58, THIRD FLOOR, VANI VIHAR, UTTAM NAGAR, NEW DELHI, WEST DELHI, 110059
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